ISO 9001 – Let QCS Help You

iso 9001

"The course was very informative and really did help me understand the standard, how it fits with my company and how to complete internal audits. Along with this, the group and the trainer made it worthwhile and informative’"

ISO 9001 Internal Auditor Delegate

Training courses for ISO 9001 Quality Management

QCS International are the experts to help you make the most of your ISO 9001 certification. We can provide you with the very best training on the standard as well as offer consultancy services to make your journey to recognition as easy and rewarding as possible.

QCS was the first company in Scotland to offer IRCA approved training courses. Our training on ISO 9001 includes:

Information about our ISO 9001 consultancy support can be found here >

Need some help?

Email us here or speak to one of our experts today by calling:

01236 734447

management training

Is ISO 9001 the right thing for your organisation?

Quality management, simply defined, is the processes an organisation has in place to understand its customers needs and to then deliver them successfully.  ISO 9001 is the international standard for quality and sets out requirements that the organisation must fulfil to then be recognised – or certified to the ISO standard.

Your clients and customers seek ISO 9001 certified suppliers and contractors for several reasons. Primarily they are looking for an assurance (that ISO 9001 gives them) that their supplier is less likely to disappoint and expose them to risk.  They may also have ISO 9001 themselves and have chosen to filter down the supply chain an expectation that others work to a similar standard.  Having ISO 9001 is sometimes a pre-requisite to be on a short list for tenders or proposals – without it you will not even get over the first hurdle.

Note that ISO 9001  it is not always required or even suitable for some, speak to us and we can advise you on your best approach.

iso 9001

"Welcoming environment, first class facilities, great experience and David was very patient and helpful!"

ISO 9001 Internal Auditor Delegate

iso 9001

"Just a wee note of “thank you” for your excellent back office support during my recent training courses over the past 2 weeks. Overall, I am very happy that I went ahead with QCS as my training provider. Happy to provide any recommendations to potential customers."

Delegate who attended three courses

FAQ

The standard stipulates several requirements that require fulfilment.  These vary, but most organisations will already be fulfilling some of these to a greater or lesser extent.  For example, you must have in place mechanisms for maintaining the competency of staff, record keeping on customer requirements/orders and controls that allow you to deliver the goods/services you provide of the correct type and on time.

There are some requirements that organisations will find more awkward to achieve if they are unfamiliar with quality management, QCS can help you with these and train your staff to be able to take your certification forward.

Gaining certification is so much more than a badge.  It requires you to self-examine and to commit to improvement in your organisation’s processes.  It will also provide you with a framework for helping to understand the key risks you face and to develop strategies to mange and take advantage of them.

The first stage will be to review your current arrangements against the clauses of the standard – this will highlight what gaps you have and what you might have to do to gain certification.  Some of the gaps can take several months to fill as a certification body (the organisation that awards you ISO 9001) will want to see whatever systems you have are operating and that there is evidence that they have been for some time.

QCS can complete a gap analysis for you if you wish and we can then supply you with the training and support to deliver the identified actions.

The types of things you might have to do include (not exhaustive):

  • A review of risks and opportunities and how you manage these
  • Setting and delivering key business objectives and targets
  • Introducing robust measures for tracing work flow and your products through the production process
  • A mechanism for dealing with customer complaints
  • A system for dealing with product failures and rework
  • Internal auditing
  • Meetings and review to monitor progress and decide upon next steps

QCS only works with companies that are seeking a certificate awarded by a UKAS accredited body.  The United Kingdom Accreditation Service (UKAS) is the only body based in this country that authorises organisations to award fully recognised certification to ISO 9001.  Non-UKAS bodies exist but some organisations shall not recognise their certificates (be careful who you get your certificate from and for how long you are tied in to a contract).  If you are unsure what is best for you, then do get in touch.

When you are ready, you invite a certification body to undertake a stage one and stage two audit of your organisation.  Stage one reviews the design, structure and elements of the quality management system and stage two seeks evidence that it is working effectively.  There can be up to several months between the stage one and two audits (but it can be a few weeks if everything has been set up successfully).

If all is satisfactory after stage two you will be awarded certification.  Certificates from UKAS accredited bodies are valid for three years.

Unfortunately, being awarded is not the end of the process.  ISO 9001 requires a commitment to continual improvement and maintenance of the effectiveness of your quality management system.  Your certification body will develop a programme of audits over three years (the frequency of audits depends on the size of your organisation and what you do).  Most small businesses simply have an annual visit.  If there are no significant findings (or, if there are you can resolve them) then you retain your certificate.

After three years a review is held and if you have no major non-conformances (that significant deviation from the requirements of the standard) a new three-year certificate is awarded.

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